The everyday problems
Start with the devices, accounts, and applications your staff rely on. We’ll identify the recurring issues and the help your team needs.
Managed IT
Someone to turn to when technology gets in the way.
Tell us what your team uses and where you need help. We’ll agree on what we’ll look after, how to reach us, and the support included.
Where we can help
For the person who keeps becoming the IT department.
A login problem interrupts the morning. A new staff member needs access. An update leaves someone unable to work. If these jobs keep landing on your desk, bring us the list.
Keeping systems maintained
Review how updates, backups, access changes, and website maintenance are handled. Agree which responsibilities belong with HyperChimp and which stay with you or another provider.
Changes to the organization
Talk through new staff, new tools, or a move before the change becomes urgent. We can help define the work and coordinate the parts of the setup included in your agreement.
Working together
Make support specific before it starts.
We’ll document the systems covered, support hours, how to report a problem, and how work outside the agreement is handled. Response commitments, onsite availability, and third-party costs belong in that conversation.
A place to begin
Bring the questions you have.
A few details help us make the first conversation useful. It’s fine if you don’t have every answer yet.
- The tools and devices your team uses
- A few examples of recurring problems
- Who handles IT now and what you want to change
A few practical questions
Before we talk.
Can we keep our current IT provider?
Yes. Tell us what they cover and where you need additional help. We’ll discuss how responsibilities fit together before proposing work.
Does IT support include managed AI?
They are separate offers. You can work with us on either or both; the agreement will say what is included.
Is support available around the clock?
Support hours and response commitments are agreed for each engagement. Discuss any after-hours or urgent support requirements with us before choosing a plan.
What would make your work better?
Tell us what’s getting in the way. We’ll work out a next step together.